Privacy Policy for Honest Elevator Company Limited

Last updated: 29 August 2026

Honest Elevator Company Limited (“HEC”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, submit an enquiry, subscribe to updates or otherwise interact with us.

1. Who We Are

Honest Elevator Company Limited is the data controller responsible for the personal data described in this policy.

Contact details

Honest Elevator Company Limited
Unit 2A, Killegland House
Ashbourne Court, Bridge Street
Ashbourne, Co. Meath
A84 FT73
Ireland

Email: sales@hecl.ie
Telephone: +353 1 291 6225

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and postal address.
Your company name, job title and professional contact details.
Information included in an enquiry, quotation request or other communication.
Details concerning a property, site, lift, escalator or other equipment relevant to your enquiry.
Records of emails, telephone calls and other correspondence.
Newsletter subscription and marketing preferences.
Technical information such as your IP address, browser type, device information, pages visited and website interactions.
Cookie identifiers and analytics information, where you have consented to optional cookies.

Please do not submit confidential, sensitive or unnecessary personal information through our website forms.

3. How We Use Personal Data

We may use personal data to:

Respond to enquiries and requests for information.
Prepare quotations and discuss potential services.
Provide lift, escalator and related maintenance, repair, modernisation and installation services.
Manage customer and supplier relationships.
Maintain service, safety and communication records.
Send newsletters or marketing communications where permitted.
Operate, secure and improve our website.
Understand how visitors use our website where analytics consent has been provided.
Establish, exercise or defend legal rights.
Meet our legal, regulatory, accounting and insurance obligations.

We do not sell personal data.

4. Our Legal Bases for Processing

We process personal data only where we have a lawful basis, including:

Contract: Processing is necessary to take steps at your request before entering a contract or to perform a contract with you.
Legal obligation: Processing is necessary to comply with applicable legal, tax, accounting, safety or regulatory requirements.
Legitimate interests: Processing is necessary for legitimate business purposes, including responding to business enquiries, managing customer relationships, maintaining security and improving our services, provided those interests do not override your rights.
Consent: We rely on consent for optional cookies and certain marketing communications. You may withdraw consent at any time.

5. Marketing Communications

We may send relevant business communications where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by:

Using the unsubscribe link in a marketing email.
Emailing sales@hecl.ie.
Contacting us using the details in this policy.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. Cookies and Website Analytics

Our website is hosted using Wix and uses cookies and similar technologies.

Essential cookies may be required for security, website operation, accessibility, forms and user preferences. Optional cookies may be used for analytics, functionality or marketing only where permitted and, where required, after you provide consent.

You can accept, reject or manage optional cookies using the cookie controls displayed on our website. You can also restrict cookies through your browser settings, although this may affect some website functions.

Further information about the active cookies, their purposes and durations should be available through the website’s cookie settings or cookie notice.

7. Who We Share Personal Data With

Where necessary, we may share personal data with:

Website hosting, form-management and technology providers, including Wix.
Email, cloud-storage, communications and IT-support providers.
Analytics and marketing providers where the relevant consent has been obtained.
Professional advisers, insurers, accountants and legal representatives.
Contractors or service providers assisting us in delivering an agreed service.
Public authorities, regulators, courts or law-enforcement bodies where disclosure is required by law.

These recipients may process information only for the relevant purpose and subject to appropriate confidentiality, security and data-protection arrangements.

8. International Data Transfers

Some technology providers may process or store personal data outside Ireland or the European Economic Area.

Where this occurs, we require an appropriate transfer mechanism, such as an adequacy decision, approved contractual safeguards or another mechanism permitted under data-protection law.

You may contact us if you require further information about safeguards applying to a particular transfer.

9. How Long We Retain Personal Data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, contractual, insurance and accounting requirements.

In general:

Unsuccessful or preliminary enquiries are normally retained for up to 24 months after the last meaningful contact, unless there is a reason to retain them longer.
Customer, contract and service records may generally be retained for six years after the relevant relationship or matter ends.
Financial and tax records are retained for the period required by Irish law.
Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer reasonably required.
Cookie and analytics information is retained according to the applicable cookie or analytics settings.

Information may be kept longer where required for a legal claim, investigation, regulatory requirement or unresolved dispute.

10. Data Security

We use appropriate organisational and technical measures intended to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Access is limited to people and service providers who require the information for legitimate business purposes. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Request restriction of processing.
Object to processing based on legitimate interests.
Object to direct marketing.
Request transfer of certain personal data in a portable format.
Withdraw consent where processing is based on consent.
Make a complaint to the Data Protection Commission.

These rights are not absolute and may be subject to lawful exemptions.

To exercise a right, email sales@hecl.ie. We may need to request information to confirm your identity before responding.

12. Automated Decision-Making

HEC does not use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

13. Third-Party Websites and Social Media

Our website may contain links to third-party websites and social-media services. Those organisations operate their own privacy policies, and HEC is not responsible for how they process personal data after you leave our website.

We recommend reviewing the privacy information provided by the relevant third party.

14. Children’s Privacy

This website and HEC’s services are intended for businesses, property professionals, building owners and other adult users. They are not directed at children.

15. Complaints

If you have concerns about how we process personal data, please contact us first so that we can investigate.

You also have the right to complain to:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Website: https://www.dataprotection.ie/

16. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, legal obligations or data-processing practices.

The latest version will be published on this page, and the “Last updated” date will be amended when material changes are made.