Choose the right maintenance cover
Basic — planned visits, routine checks and reporting. Repairs, parts and extra call-outs are quoted separately. Semi Comprehensive — planned maintenance with agreed breakdown support and selected repair cover. Fully Comprehensive — broader labour and specified parts cover, subject to survey and the written contract. Every proposal states the visit schedule, response arrangements, inclusions and exclusions. HEC maintains passenger, goods, platform and service lifts, escalators, travelators and dumbwaiters across Ireland. Independent statutory thorough examinations are separate from routine maintenance.
Maintenance Contract Options
HEC offers different levels of cover depending on the equipment and the customer’s requirements.
Basic Maintenance
Planned preventative maintenance visits, routine inspections, adjustments and reporting. Repairs, replacement parts and additional call-outs are quoted separately.
Semi-Comprehensive Maintenance
Planned maintenance with an agreed level of breakdown support and selected repair coverage. The precise inclusions are clearly defined in the contract.
Fully Comprehensive Maintenance
A higher level of cover designed to provide greater cost certainty. This may include planned maintenance, breakdown attendance, labour and specified replacement parts, subject to the equipment’s condition and the agreed contract terms.
Following an initial survey, we will recommend the most appropriate level of cover and clearly explain what is included and excluded.
What Does Lift Maintenance Include in Ireland?
A lift or elevator maintenance service typically includes planned inspections, cleaning, lubrication, adjustments, safety checks, fault identification and condition reporting. Depending on the agreed contract, it may also include breakdown attendance, fault diagnosis, emergency communication checks and specified repair or parts cover. HEC defines all inclusions and exclusions before the contract begins.
- Planned preventative maintenance visits
- Inspection, cleaning, lubrication and adjustment
- Safety checks and fault identification
- Breakdown response and fault diagnosis
- Maintenance and condition reports
- Recommendations for repairs or improvements
- Replacement parts for all major manufacturers
- Emergency communication and auto-dialler checks
- Monitoring of recurring faults
- Support with insurance inspection observations
Maintenance for Every Type of Property
HEC provides maintenance contracts for:
- Apartment blocks and residential developments
- Nursing homes and healthcare facilities
- Hotels and hospitality businesses
- Shopping centres, supermarkets and retail stores
- Office buildings and business parks
- Schools, colleges and public buildings
- Factories, warehouses and industrial properties
- Airports and transport facilities
- Property and facilities management companies
Changing Your Lift Maintenance Provider
You are not normally required to remain with the company that installed your equipment. HEC can survey the installation, review its maintenance history and prepare a proposal for taking over the contract.
Before commencing, we can identify existing defects, obsolete components and any immediate repairs that may be required. This gives both parties a clear record of the equipment’s condition at the beginning of the agreement.
Does HEC Offer Transparent Pricing for Lift Services in Dublin?
Yes. HEC provides clear, itemised maintenance proposals based on the equipment type, age, condition, usage, operating environment and required level of cover. Each proposal identifies the planned visit schedule, breakdown support, reporting arrangements, inclusions and exclusions so customers can compare the service on a like-for-like basis before proceeding. Email sales@hecl.ie with the subject Maintenance Contract Enquiry, or call Dublin on 01 291 6225 or Cork on 021 234 0222.
