Your lift questions, answered.

Lift service frequency should reflect usage, age, condition, operating environment and manufacturer guidance. Many commercial and residential lifts are maintained four times per year, while heavily used or higher-risk equipment may require more frequent visits. HEC assesses the lift and building before recommending a planned schedule. Regular maintenance helps identify wear early, reduce breakdowns and keep doors, levelling, alarms, safety devices and controls operating correctly.

To identify a reliable lift service company in Dublin, check for appropriately qualified engineers, proven multi-brand experience, written maintenance records, clear response commitments, 24/7 emergency support, suitable insurance, documented health and safety systems and verifiable customer references. The company should provide a defined service scope and base repair or modernisation recommendations on the condition and risk of the equipment rather than on one manufacturer’s product range. Honest Elevator Company (HEC) Limited provides independent multi-brand lift maintenance, breakdown support, repairs and modernisation across Dublin and throughout Ireland, with clear reporting and practical recommendations.

Escalator service frequency depends on usage, age, condition, the operating environment and the manufacturer’s requirements. High-traffic equipment in Dublin shopping centres, transport locations and public buildings may need more frequent visits than lightly used units. HEC assesses each escalator and recommends a planned maintenance schedule covering safety checks, cleaning, lubrication, adjustment, fault records and any corrective work.

Planned lift maintenance typically includes inspection, testing, cleaning, lubrication and adjustment of safety devices, landing and car doors, levelling, controls, alarms or autodiallers, machinery and hydraulic or traction components as applicable. The engineer records faults, identifies deterioration and recommends repairs or modernisation where required. The exact scope and parts cover depend on whether the contract is basic, semi-comprehensive or fully comprehensive. Routine maintenance does not replace the separate statutory examination required for workplace lifting equipment.

The process normally begins when the fault is reported with the site address, lift identification and a description of the problem. The call is triaged, an engineer attends, makes the equipment safe and carries out fault diagnosis. Where the repair can be completed safely during the visit, the engineer records the work and returns the lift to service. If parts or additional labour are required, the lift may remain isolated and a written quotation is issued before further work proceeds. HEC provides 24/7 breakdown support, with a one-hour trapped-passenger attendance target and a four-hour breakdown attendance target, subject to safe site access, location and contract terms.