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We provide all our clients with an array of options in maintenance schedules, designed around the specific requirements of the units and the frequency of use. Our engineers are experienced dealing with single or multiple units. We’ll tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type. We includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately. We provide 24/7 access to HEC Customer Care Centre and an emergency breakdown team.
“Our aim is to provide a service company that offers more engagement with clients, advance notification of planned maintenances, specific repair times and parts availability, as well as real–time tracking of engineer arrivals. This customer centered approach is how the industry should be interacting with clients and HEC is at the cutting edge of this.”
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